How We Collect, Use, and Protect Your Personal Information
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
At sijago (hereinafter referred to as "we", "us", "our", or "the Platform"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, process, store, share, and safeguard your personal data when you access or use sijago.cam and its associated services (collectively, "the Services").
This Privacy Policy applies to all users ("you", "your", or "the User") who access the Platform, create an account, or engage with our Services. By using sijago, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue use of the Platform.
This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the Platform. Where there is any inconsistency between this Privacy Policy and the Terms and Conditions, the terms of this Privacy Policy shall prevail with respect to privacy and data protection matters.
Our Commitment: sijago complies with international data protection standards and best practices. We implement industry-leading security measures, including 256-bit SSL encryption, secure data storage, and strict access controls, to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
For the purposes of applicable data protection laws, sijago is the data controller responsible for the collection, processing, and protection of your personal information. If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact us at:
sijago collects various categories of personal information necessary to provide, maintain, and improve our Services, comply with legal obligations, and ensure the security and integrity of the Platform. The information we collect includes:
When you register an account, use our Services, or communicate with us, you voluntarily provide the following information:
When you access or use sijago, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:
We may receive additional information about you from third-party sources to verify your identity, prevent fraud, and comply with legal obligations:
sijago processes your personal data for the following lawful purposes:
You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your account preferences. Opting out does not affect transactional or service-related communications (such as withdrawal confirmations or security alerts).
For users in jurisdictions governed by data protection regulations similar to the European Union's General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
sijago does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients for legitimate business and legal purposes:
We engage trusted third-party service providers to perform functions on our behalf, subject to strict confidentiality obligations and data processing agreements:
We may disclose your personal information to government authorities, law enforcement agencies, regulators, and courts when required by law or when we believe disclosure is necessary to:
In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email and prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.
sijago implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:
| Security Measure | Implementation |
|---|---|
| Encryption | All data transmission uses 256-bit SSL/TLS encryption. Sensitive data at rest is encrypted using AES-256 encryption. |
| Access Controls | Role-based access controls (RBAC) restrict employee access to personal data on a need-to-know basis. Multi-factor authentication (MFA) required for administrative access. |
| Secure Infrastructure | Data hosted in ISO 27001 certified data centers with 24/7 monitoring, intrusion detection systems, and physical security controls. |
| Regular Audits | Third-party security audits, penetration testing, and vulnerability assessments conducted quarterly to identify and remediate security risks. |
| Employee Training | All employees undergo mandatory data protection and security awareness training annually. |
| Incident Response | Established incident response plan to detect, contain, and notify affected users in the event of a data breach within 72 hours of discovery. |
Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information using industry-standard measures, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and should not share it with any third party.
sijago retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer identify you.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. You can access most of your account data directly through your account dashboard. For additional information, contact our support team.
You have the right to request correction of inaccurate or incomplete personal information. You can update most account details directly in your account settings or by contacting support.
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent. Note that we may be legally required to retain certain data (such as transaction records) even after you request deletion.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.
You have the right to object to or restrict certain types of processing, such as direct marketing or processing based on legitimate interests. You can opt out of marketing communications at any time.
Where processing is based on your consent (such as marketing communications), you have the right to withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
If you believe we have not handled your personal data in accordance with applicable data protection laws, you have the right to lodge a complaint with a supervisory authority or data protection regulator in your jurisdiction.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may require identity verification to ensure the security of your personal data before processing your request.
sijago uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you and remember your preferences.
You can manage cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of the Platform.
The Platform may contain links to third-party websites, services, or content not operated or controlled by sijago. This Privacy Policy does not apply to third-party sites. We are not responsible for the privacy practices or content of third parties. We encourage you to review the privacy policies of any third-party sites you visit.
sijago strictly prohibits use of the Platform by individuals under 21 years of age. We do not knowingly collect, process, or solicit personal information from minors. If we discover that we have inadvertently collected personal data from a person under 21, we will immediately delete that information and close the associated account. If you believe a minor has provided personal information to us, please contact [email protected] immediately.
Your personal information may be transferred to, stored, and processed in countries outside of Indonesia where our service providers, data centers, or business partners are located. These countries may have data protection laws that differ from Indonesian laws. When we transfer your data internationally, we implement appropriate safeguards, such as standard contractual clauses, encryption, and data processing agreements, to ensure your data remains protected in accordance with this Privacy Policy.
sijago reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email to your registered email address or through a prominent notice on the Platform at least 30 days before the changes take effect. Your continued use of the Platform after the effective date of the revised Privacy Policy constitutes acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our data practices, please contact us:
Our customer support team is committed to addressing your privacy concerns promptly and professionally. Average response times are under 3 minutes for Live Chat and 4-6 hours for email during business hours (09:00-21:00 WIB, Monday-Sunday).
Acknowledgment: By using sijago, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
All data transmission between your device and our servers is protected with bank-grade encryption.
Your information is stored in ISO 27001 certified data centers with 24/7 monitoring and physical security.
Role-based access ensures only authorized personnel can access your personal data on a need-to-know basis.
Third-party audits and penetration testing identify and remediate vulnerabilities proactively.
We never sell, rent, or trade your personal information to third parties for marketing purposes.
Clear, honest communication about how we collect, use, and protect your data with full user control.
Review our other policies or contact our support team to learn more about how sijago protects your privacy and security.